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◉ Usually, we will send out the goods within 1-2 working days after you pay, except holidays . (Because the battery needs to be tested before it can be shippe)

◉ We only ship to confirmed order addresses. Address, phone number, postal code, must be detailed and correct.Your order address MUST MATCH your Shipping address.

◉ As we all know, Because the batteries are dangerous goods pure battery pack shipping time will be longer than ordinary goods.(Some countries cannot be transported by air.) The shipping time for the package is usually 10 to 50 days.

◉ The delivery time of the above countries is only the reference time given by us, not the delivery time we promised.

◉ If you have not received the package for a long time, it does not mean it has been lost. Your package could have arrived at the local post office or mailbox at your door.

◉ Package tracking information can be found in most countries through the following websites.There are also a few countries that require a designated website to query.If you cannot find the package tracking information, please contact our customer service.

◉ Tracking URL: //www.17track.net/en

◉ If your confirmation time is coming, you still haven’t receive the goods, please contact us, we will extend the delivery date at the first time.

Free Return & Warranty Policy

◉ When you buy our products, when the “Free Return” logo appears on the page, it means that this product has joined the worry-free return program.

◉ We provide 24 months warranty. A replacement or repairwill be provided for the defective products during this 2 years warranty.(Attention: If your item sent back for repair, refund or replacement, we don’t bare the shipping that your part cost.)

◉ We will not bear the warranty for product damage caused by human beings. For example, if a battery product is not charged for a long time, the battery chip will be locked and cannot be charged due to the excessive loss of battery power. (If the electronic product is not in use, it is also necessary to ensure that the product is charged once a month to ensure the life of the battery.)

◉ The natural wear and tear of battery products is not covered by the warranty. (Because the battery is a consumable product, as the usage time increases, the performance of the battery will get worse and worse.)

◉ If the return is due to the mistakes of buyers, for example, wrong model purchase or do not need the battery after transaction the return shipping fee should paid by the buyer.

◉ Before returning the items,plase confirm the return address with us. Please send the tracking number when have returned the parcel. As soon as we receive the items,we will exchange the item or make refund ASAP.

◉ Return items should include the original packaging and accessories

Service Scope

Not all countries have Free Return service.

◉ Supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands,Poland,Portugal,Belgium,Czech,Switzerland,Japan,Ukraine,Mexico,Chile, Brazil and Israel.