Welcome to Kuykoo.com! We offer a range of delivery options to ensure your purchases reach you in a timely and efficient manner. Please review our delivery guidelines for more information.

1. General Delivery Information

1.1. All products sold on Kuykoo.com are delivered by third-party suppliers via dropshipping.

1.2. Delivery times and shipping costs vary depending on the supplier, the destination, and the shipping method chosen.

1.3. Delivery times can range from 2 weeks to 60 days, depending on the location and other factors beyond our control.

2. Delivery Methods

2.1 Standard Shipping

2.1.1. Standard Shipping is available for most products and destinations.

2.1.2. Delivery times for Standard Shipping typically range from 15 to 45 business days, depending on the destination.

2.1.3. Standard Shipping costs are calculated based on the weight of the order and the delivery destination.

2.2 Express Shipping

2.2.1. Express Shipping is available for select products and destinations.

2.2.2. Delivery times for Express Shipping typically range from 7 to 20 business days, depending on the destination.

2.2.3. Express Shipping costs are higher than Standard Shipping and are calculated based on the weight of the order and the delivery destination.

2.3 Economy Shipping

2.3.1. Economy Shipping is available for certain products and destinations.

2.3.2. Delivery times for Economy Shipping typically range from 20 to 60 business days, depending on the destination.

2.3.3. Economy Shipping costs are the most affordable option and are calculated based on the weight of the order and the delivery destination.

3. Delivery Tracking

3.1. Once your order is shipped, you will receive a tracking number via email, if available.

3.2. You can use the tracking number to monitor the status of your delivery through the carrier’s website.

3.3. Please note that tracking information may take up to 48 hours to update after shipment.

4. International Shipping

4.1. We offer international shipping to most countries. However, some restrictions may apply depending on the destination and the product.

4.2. International shipping times and costs vary depending on the destination and the shipping method chosen.

4.3. Customers are responsible for any and all applicable taxes, duties, and customs fees associated with their purchase.

4.4. It is the customer’s responsibility to be aware of and comply with the import regulations and restrictions in their country.

5. Shipping Issues

5.1. Delayed Shipments:

• While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as customs processing, postal service delays, or natural disasters.
• If your order is significantly delayed, please contact our customer support team at support@kuykoo.com for assistance.

5.2. Lost or Missing Shipments:

• If your order is lost or missing, please contact our customer support team at support@kuykoo.com.
• We will work with the supplier and the shipping carrier to resolve the issue and, if necessary, provide a replacement or refund.

5.3. Incorrect or Incomplete Addresses:

• It is the customer’s responsibility to provide accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If you realize there is an error in your shipping address, please contact us immediately at support@kuykoo.com.

6. Delivery Times and Guarantees

6.1. While we provide estimated delivery times based on the shipping method chosen, we cannot guarantee delivery dates due to factors beyond our control.

6.2. We are not responsible for any delays caused by customs, postal services, or other factors outside our control.

7. Contact Information

7.1. If you have any questions or concerns about our delivery options or need assistance with your order, please contact our customer support team at support@kuykoo.com.