Simply browse our store, add your favourite products to the cart, and proceed to checkout. Enter your shipping details, choose your payment method, and confirm your order. You will receive an order confirmation email within minutes.

We process orders quickly. If you need to modify or cancel your order, please contact us at support@kuykoo.com within 12 hours of placing it. After this window, the order may already be in processing and we cannot guarantee changes.

Yes. An automated order confirmation email is sent immediately after your purchase. Please check your spam folder if you don’t see it within a few minutes.

No. You can checkout as a guest. However, creating an account allows you to track orders, save your details, and access your order history at any time.

Yes. You can add as many products as you like to your cart and check out in a single order.

Yes. We ship to most countries worldwide. If your country is not supported at checkout, please contact us and we will do our best to assist.

Yes. We offer completely free worldwide shipping on all orders with no minimum order value required.

Delivery times vary by region:

• United States: 7–30 business days
• United Kingdom: 7–30 business days
• Europe: 10–30 business days
• Australia & New Zealand: 10–30 business days
• Rest of World: 15–30 business days

Our products are sourced from international suppliers to bring you the best quality at the best prices. While most orders arrive sooner, we set a 30-day window to account for customs clearance, postal processing, and regional variations.

Yes. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery progress from our Track My Order page.

Tracking updates can sometimes pause during international transit or customs processing. This is normal. If your tracking has not updated for more than 10 business days, please contact us at support@kuykoo.com and we will investigate immediately.

If your order has not arrived within 30 business days of dispatch, please contact us immediately. We will either resend the order or issue a full refund — your choice.

In most cases yes, however we recommend providing a full street address to avoid any delivery issues.

Depending on your country, customs duties or import taxes may apply. These are set by your local government and are entirely the responsibility of the customer. We have no control over these charges.

We accept all major credit and debit cards via Stripe. All transactions are encrypted and processed securely.

Absolutely. Our website uses SSL encryption and all card payments are processed through Stripe, one of the world’s most trusted payment platforms. We never store your card details on our servers.

Yes. All prices are displayed and charged in United States Dolalr (USD $). Your bank may apply a currency conversion fee if your account is in a different currency — this is outside our control.

Please check that your card details are entered correctly and that your billing address matches your bank records. If the issue persists contact your bank. You can also reach us at support@kuykoo.com for assistance.

We are working on adding Buy Now Pay Later (BNPL) options in the near future. Stay tuned for updates.

Please check your spam folder first. If you still cannot find it, contact us at support@kuykoo.com with your payment details and we will locate your order immediately.

We offer a 30-day refund policy from the date of delivery. If your item arrived damaged, defective, incorrect, or did not arrive at all, you are entitled to a full refund.

No. We do not require you to return the item. Simply contact us with your order number and photos of the issue and we will process your refund.

1. Email us at support@kuykoo.com
2. Include your order number
3. Attach clear photos or a short video showing the issue
4. We will respond within 48 hours with a resolution

Once approved, refunds are processed within 5–10 business days back to your original payment method.

We are sorry to hear that. Please take clear photos of the damaged item and packaging and email us at support@kuykoo.com. We will send a replacement or issue a full refund immediately.

Please contact us with a photo of the item you received and your order number. We will arrange for the correct item to be sent or issue a full refund.

Unfortunately we do not offer refunds for change of mind. Our refund policy covers damaged, defective, incorrect, or undelivered items only.

Refund requests submitted after 30 days from delivery cannot be accepted. We strongly encourage customers to inspect their orders upon arrival and contact us promptly with any issues.

Kuykoo specialises in home office and workspace products including ergonomic seating, desk setup accessories, lighting, cable management, audio and focus tools, and desk decor. Our catalogue is updated daily with new products. In the future we will implement more categories types

Yes. We carefully select products with high customer ratings, verified reviews, and proven track records. We only list products that meet our quality standards.

We use high-quality images that accurately represent the products. However, slight colour variations may occur due to screen display differences. If you have any questions about a specific product, contact us before ordering.

We do our best to restock popular items. You can contact us at support@kuykoo.com to be notified when a specific product is back in stock.

Yes! We love hearing from our customers. If there is a specific workspace product you are looking for, contact us and we will do our best to source it for you.

Where applicable, product listings will specify voltage and plug compatibility. Please check the product description carefully before ordering. If you are unsure, contact us before purchasing.

We take data protection seriously. All personal data is handled in accordance with the UK GDPR and our full Privacy Policy. We never sell your data to third parties.

Yes. We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences at any time using the cookie banner on our website.

Yes. Under UK GDPR you have the right to request deletion of your personal data at any time. Simply email us at support@kuykoo.com with your request and we will action it within 30 days.

Only if you opt in. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

You can reach us by email at support@kuykoo.com. We aim to respond to all enquiries within 24–48 hours on business days. Using our chat support.

Yes! We offer live chat support directly on our website. Look for the chat icon in the bottom right corner of any page. Our team is available to assist you.

Our support team is available via mail or chat. We aim to respond to all emails within 24–48 hours.

We take all complaints seriously. Please email support@kuykoo.com with full details of your complaint and we will respond within 48 hours with a resolution. If you are not satisfied with our response, you may escalate to the relevant UK consumer authority.

We are working on adding live chat support. In the meantime, email is the fastest way to reach us.