Welcome to Kuykoo.com! We offer secure and convenient payment options to enhance your shopping experience. Please read through our payment guidelines carefully to ensure a smooth transaction process.

1. Payment Methods

1.1 Credit Card Payments via Stripe

1.1.1. We accept major credit cards including Visa, MasterCard, American Express, and Discover through our secure payment processor, Stripe.

1.1.2. All credit card transactions are encrypted using SSL (Secure Socket Layer) technology to ensure the security of your payment information.

1.1.3. Your credit card information is processed securely by Stripe and is not stored on our servers.

1.1.4. To make a payment using your credit card:

• Select your desired products and proceed to checkout.
• Choose “Credit Card” as your payment method.
• Enter your credit card details, including card number, expiration date, CVV, and billing address.
• Review your order and payment details, then click “Submit Payment.”

1.1.5. Upon successful payment, you will receive an order confirmation email with the details of your purchase.

1.2 Cryptocurrency Payments via Bitcoin

1.2.1. We accept Bitcoin as a payment method for your convenience.

1.2.2. Cryptocurrency payments offer a secure, decentralized, and anonymous way to make transactions.

1.2.3. To make a payment using Bitcoin:

• Select your desired products and proceed to checkout.
• Choose “Bitcoin” as your payment method.
• A unique Bitcoin wallet address and the exact amount to be sent will be generated for your order.
• Use your Bitcoin wallet to send the specified amount to the provided address.
• It is essential to send the exact amount as stated to avoid delays in processing your order.

1.2.4. Once the payment is confirmed on the blockchain, you will receive an order confirmation email with the details of your purchase.

1.2.5. Please note that Bitcoin transactions may take a few minutes to several hours to confirm, depending on network congestion.

2. Payment Security

2.1. We prioritize the security of your payment information and employ industry-standard security measures to protect your data.

2.2. All transactions are encrypted using SSL technology to safeguard your personal and payment information.

2.3. We do not store any sensitive payment information on our servers. For credit card payments, Stripe handles all payment processing securely.

3. Payment Confirmation

3.1. After completing your payment, you will receive an email confirmation with the details of your order and payment.

3.2. If you do not receive a confirmation email within a reasonable time frame, please check your spam/junk folder or contact our customer support team at support@kuykoo.com.

4. Common Payment Issues and Solutions

4.1. Declined Credit Card Transactions:

• Ensure that your credit card details are entered correctly.
• Check with your bank to ensure there are no restrictions or holds on your card.
• Try using a different credit card.

4.2. Bitcoin Payment Delays:

• Ensure that you have sent the exact amount specified to the correct wallet address.
• Check the status of your transaction on the blockchain.
• Network congestion may cause delays; please wait for the transaction to be confirmed.

4.3. General Payment Issues:

• If you encounter any issues during the payment process, please contact our customer support team at support@kuykoo.com for assistance.

5. Refunds and Cancellations

5.1. All sales on Kuykoo.com are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except as required by law.

5.2. For more information on our refund and return policy, please visit our Refund and Return Policy page.

6. Contact Information

6.1. If you have any questions or concerns about making payments on Kuykoo.com, please contact our customer support team at support@kuykoo.com.