Our Commitment

At Kuykoo, your satisfaction is our priority. If something isn’t right with your order, we’re here to make it right.

Refund Eligibility

You may request a refund within 30 days of receiving your order if:

• The item arrived damaged or defective
• You received the wrong item
• The item was not as described on the product page
• The order never arrived within the estimated delivery timeframe

No Return Required

We do not require you to return the item. Simply contact us with your order details and supporting photos and we will process your refund.

Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after purchase
• Incorrect shipping address provided by the customer
• Delays caused by customs clearance or public holidays
• Orders outside the 30-day refund window

How to Request a Refund

1. Email us at support@kuykoo.com
2. Include your order number
3. Attach clear photos of the issue
4. We will respond within 48 hours

Refund Timeframe

Once approved, refunds are processed within 15-30 business days back to your original payment method.

Damaged or Wrong Items

If your item arrived damaged or incorrect, we will issue a full refund or send a replacement at no extra cost — your choice.