Privacy Policy

Last Updated : 06 June 2024

Crowds Wire Ltd. (“we,” “us,” or “our”) operates Kuykoo.com (“the website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

1.1. Personal Information: We collect personal information that you provide to us when you create an account, place an order, or contact us. This information may include your name, email address, phone number, billing and shipping addresses, and payment information.

1.2. Non-Personal Information: We collect non-personal information about your interactions with our website. This information may include your IP address, browser type, operating system, referring URLs, and pages viewed.

1.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

2. How We Use Your Information

2.1. To Process Orders: We use your personal information to process and fulfill your orders, including payment processing, shipping, and order confirmation.

2.2. To Communicate with You: We use your personal information to communicate with you about your orders, respond to your inquiries, and send you updates about our products and services.

2.3. To Improve Our Services: We use non-personal information to analyze website usage and improve the functionality and user experience of our website.

2.4. To Comply with Legal Obligations: We may use your personal information to comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

3.1. Security Measures: We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments.

3.2. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

3.3. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.

4. Your Rights and Choices

4.1. Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

4.2. Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

4.3. Data Deletion: You have the right to request the deletion of your personal information. Please note that we may need to retain certain information for legal or business purposes.

4.4. Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Children’s Privacy

5.1. Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

6. International Data Transfers

6.1. We may transfer your personal information to countries outside of your country of residence, including to the United States and other countries where our service providers operate. These countries may have data protection laws that are different from those in your country.

6.2. By using our website, you consent to the transfer of your personal information to these countries.

7. Changes to This Privacy Policy

7.1. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised Privacy Policy.

7.2. It is your responsibility to regularly review this Privacy Policy to stay informed of any updates.

8. Contact Information

8.1. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@kuykoo.com.

9. Legal Basis for Processing Personal Information (GDPR)

9.1. If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information we collect and the specific context in which we collect it. We may process your personal information because: – We need to perform a contract with you, such as processing your orders and payments. – You have given us permission to do so. – The processing is in our legitimate interests and not overridden by your rights. – To comply with the law.

10. Data Protection Officer (DPO)

10.1. We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. If you have any questions or concerns about how we handle your personal information, you can contact our DPO at dpo@kuykoo.com.

11. Complaints

11.1. If you have a complaint about our handling of your personal information, please contact us first at support@kuykoo.com so we can address your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.