Last Updated: 06 June 2024

Thank you for shopping at Kuykoo.com, a property of Crowds Wire Ltd. We are committed to ensuring your satisfaction with our products and services. This Refund and Return Policy outlines our policies regarding returns, refunds, and exchanges.

1. General Conditions

1.1. All sales on Kuykoo.com are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except as required by law.

1.2. Products sold on Kuykoo.com are delivered by third-party suppliers via dropshipping. Return and refund policies may vary depending on the supplier.

2. Return and Refund Eligibility

2.1. Defective or Damaged Products: If you receive a defective or damaged product, you must notify us within 7 days of receipt. To be eligible for a return or refund, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

2.2. Incorrect Orders: If you receive an incorrect order (e.g., wrong item or quantity), you must notify us within 7 days of receipt. The product must be unused and in the same condition that you received it, and in the original packaging.

2.3. Non-Returnable Items: Certain items are non-returnable, including perishable goods, personalized items, and digital products. These items are not eligible for returns or refunds.

3. Return Process

3.1. To initiate a return, please contact our customer support team at support@kuykoo.com with your order number, a description of the issue, and any supporting photographs.

3.2. Once your return request is approved, we will provide you with instructions on how to return the product to the supplier.

3.3. You are responsible for paying the return shipping costs unless the return is due to a defect or error on our part. Return shipping costs are non-refundable.

3.4. We recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.

4. Refund Process

4.1. Once the returned product is received and inspected by the supplier, we will notify you of the approval or rejection of your refund.

4.2. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 10 business days. The timing of the refund may vary depending on your payment provider.

4.3. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

5.1. We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at support@kuykoo.com with your order number and a description of the issue.

5.2. Exchanges are subject to product availability. If the product is no longer available, we will offer you a refund or an alternative product of equal value.

6. Late or Missing Refunds

6.1. If you have not received your refund within the expected timeframe, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

6.2. If you have done this and still have not received your refund, please contact us at support@kuykoo.com for further assistance.

7. Third-Party Suppliers

7.1. Products sold on Kuykoo.com are delivered by third-party suppliers. Return and refund policies of these suppliers may vary. In such cases, you must follow the return and refund procedures specified by the supplier.

7.2. Crowds Wire Ltd. is not responsible for processing returns or refunds directly. We act as an intermediary to facilitate communication between you and the supplier.

8. Changes to This Policy

8.1. We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised policy.

8.2. It is your responsibility to regularly review this Refund and Return Policy to stay informed of any updates.

Contact Information If you have any questions or concerns about this Refund and Return Policy, please contact us at support@kuykoo.com.