Introduction

Welcome to Kuykoo.com, a trading name of Crowdswire Ltd, a company registered in England and Wales. By accessing or using this website and placing orders, you agree to be fully bound by these Terms & Conditions. If you do not agree, please do not use this website.

1. About Us
Kuykoo.com is operated by Crowdswire Ltd (“we”, “us”, “our”), registered in England and Wales. Our registered office is located in the United Kingdom. For any enquiries, contact us at support@kuykoo.com

2. Acceptance of Terms

By browsing, registering, or purchasing on Kuykoo.com, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding contract
  • All information you provide is accurate, complete, and current
  • You will comply with these Terms & Conditions in full

We reserve the right to modify these terms at any time. Continued use of the website following any changes constitutes your acceptance of the new terms.

3. Products & Descriptions

  • We make every reasonable effort to ensure product descriptions, images, and specifications are accurate
  • Minor variations in colour, size, or appearance may occur due to screen display differences or manufacturing tolerances — these do not constitute a defect
  • We reserve the right to withdraw, modify, or discontinue any product at any time without notice
  • Product images are for illustrative purposes only and may differ slightly from the actual product received

4. Pricing & Currency

  • All prices are displayed in United States Dollars (USD $) unless otherwise stated
  • Prices are subject to change at any time without prior notice
  • In the event of a pricing error on our website, we reserve the right to cancel the order and issue a full refund, regardless of order confirmation
  • We are not responsible for currency conversion fees charged by your bank or payment provider
  • Promotional prices are valid only for the stated period and cannot be applied retrospectively.

5. Orders & Contract Formation

  • Placing an order constitutes an offer to purchase — it does not constitute a binding contract until we confirm acceptance
  • Order confirmation emails are automated and do not guarantee stock availability or acceptance of your order
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases of suspected fraud, abuse, or resale
  • A binding contract is formed only when we dispatch your order and send a shipping confirmation
  • We are not liable for any loss or damage resulting from order cancellation

6. Payment

  • We accept payment via Stripe and other methods displayed at checkout
  • All payments must be made in full before dispatch
  • We use industry-standard SSL encryption to protect your payment information
  • We do not store credit or debit card details on our servers
  • In cases of suspected fraudulent payment, we reserve the right to cancel the order and report to relevant authorities
  • Chargebacks initiated without first contacting us may result in account suspension and legal action to recover funds

7. Shipping & Delivery

  • We offer free worldwide shipping on all orders
  • Delivery timeframes are estimates only and are not guaranteed
  • We are not liable for delays caused by customs clearance, postal services, natural disasters, public holidays, or any other circumstances beyond our control
  • Risk of loss and title for products passes to you upon dispatch from our supplier
  • It is your responsibility to provide accurate shipping information — we are not liable for orders lost due to incorrect addresses provided by the customer
  • If an order is returned to us due to an incorrect address or failed delivery, re-shipping costs will be the customer’s responsibility

8. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by the destination country
  • These charges are entirely the responsibility of the customer
  • We have no control over customs processes and cannot predict or be held liable for any delays or charges incurred
  • By placing an order, you acknowledge and accept full responsibility for any applicable customs fees

9. Refunds & Disputes

  • We offer a 30-day refund policy on eligible orders from the date of delivery
  • No return of the item is required — refunds are issued upon verification of the reported issue
  • Refunds are only issued for: damaged items, defective products, wrong items received, or non-delivery within the stated timeframe
  • We do not issue refunds for: change of mind, incorrect address provided by customer, or orders outside the 30-day window
  • We reserve the right to request photographic or video evidence before processing any refund
  • Approved refunds are processed within 5–7 business days to the original payment method
  • We reserve the right to offer a replacement instead of a refund at our discretion
  • Please refer to our full Refund Policy for complete details

10. Intellectual Property

  • All content on Kuykoo.com including but not limited to logos, brand name, images, text, graphics, and website design is the exclusive intellectual property of Crowdswire Ltd
  • You may not copy, reproduce, distribute, modify, or use any content from this website without our prior written consent
  • Unauthorised use of our intellectual property may result in legal action
  • Product images sourced from suppliers remain the property of their respective owners

11. User Conduct

By using this website you agree not to:

  • Use the site for any unlawful or fraudulent purpose
  • Attempt to gain unauthorised access to any part of the website or its systems
  • Transmit any harmful, offensive, or disruptive content
  • Resell products purchased from Kuykoo without our written permission
  • Use automated tools to scrape, crawl, or extract data from our website
  • Impersonate Kuykoo, Crowdswire Ltd, or any of our staff

We reserve the right to suspend or terminate access to any user who violates these conditions.

12. Limitation of Liability

  • To the fullest extent permitted by UK law, Crowdswire Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability to you in connection with any order shall not exceed the value of that order
  • We are not liable for any loss of profit, loss of data, loss of business, or any other economic loss arising from the use of our website or products
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation

13. Third Party Links

Our website may contain links to third-party websites. These are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Privacy & Cookies

Your use of this website is governed by our Privacy Policy. By using this website you consent to the use of cookies as described in our cookie policy.

15. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, war, civil unrest, pandemic, government restrictions, strikes, or failure of third-party services.

16. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Crowdswire Ltd regarding your use of Kuykoo.com.

18. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales
  • Any disputes arising from these terms or your use of Kuykoo.com shall be subject to the exclusive jurisdiction of the courts of England and Wales
  • If you are a consumer based in another country, you may also have rights under the laws of your own country that cannot be excluded

Contact Us

For any questions regarding these terms, contact us at support@kuykoo.com

Last Updated: March 2026